Effective Date: [1/5/2025] KlavX is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Who We Are
KlavX is a data integration tool that connects Lightspeed Retail X with Klaviyo, allowing ecommerce merchants to sync in-store customer and sales data to enhance email marketing efforts.
2. What Information We Collect
We may collect the following types of information:
a. Personal Information
Name, email address, and contact details when you sign up or contact us
Billing information if you subscribe to our services
b. Integration Data
Customer and transaction data retrieved from your Lightspeed Retail X and Shopify account
Data passed through to Klaviyo as part of the sync process
We do not store or access sensitive financial information or login credentials from your POS or marketing platforms.
3. How We Use Your Information
We use the data we collect to:
Deliver and improve the KlavX service
Sync your in-store data to Klaviyo as authorised
Provide customer support and troubleshoot issues
Communicate with you about product updates, new features, or offers (you can opt out at any time)
Comply with legal obligations
4. How We Share Information
We never sell your data.
We only share information:
With trusted service providers that help us deliver the KlavX service (e.g., hosting, support tools)
With Klaviyo and Lightspeed Retail X, based on your authorised connection
If required by law or to protect our rights
5. Data Security
We take security seriously and implement industry-standard safeguards (including encryption and access controls) to protect your data from unauthorised access or disclosure.
6. Data Retention
We retain your data only as long as needed to provide our service or meet legal obligations. You can request data deletion at any time by contacting us.
7. Your Rights
You can request to:
Access the personal data we hold about you
Correct inaccurate information
Delete your data
Withdraw consent for future processing
Email us at tim@sondersites.com for any privacy-related requests.
8. Third-Party Links
Our website or service may contain links to third-party platforms (e.g., Klaviyo, Lightspeed). We are not responsible for their privacy practices. Please review their policies independently.
9. Updates to This Policy
We may update this policy as our product evolves. We’ll notify you of any major changes and always post the latest version here.
10. Contact Us
If you have any questions or concerns about this policy, contact us at: 📧 tim@sondersites.com
